Effective Date: 06/01/2026
KeepLoaded Privacy Policy
1. Introduction
KeepLoaded ("KeepLoaded," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you access or use the KeepLoaded platform, website, applications, and related services.
By using KeepLoaded, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Account Information
We may collect:
- Name
- Email address
- Phone number
- Business name
- Company information
- Username and password
- Billing information
Driver Information
Drivers may provide:
- CDL information
- License details
- Endorsements and restrictions
- Employment history
- Driving experience
- Accident history
- Qualifications
- Certifications
- Medical certification information
- Driver qualification documents
- Resume information
Carrier Information
Carriers may provide:
- USDOT numbers
- MC numbers
- Fleet information
- Insurance information
- Business registration information
- Driver records
- Vehicle records
Vehicle Information
We may collect:
- Vehicle identification numbers (VINs)
- Unit numbers
- Vehicle specifications
- Maintenance records
- Inspection records
- Registration information
- Assignment records
Usage Information
We automatically collect:
- IP address
- Browser information
- Device information
- Log data
- Session information
- Feature usage statistics
- Platform interactions
Location and Tracking Data
If enabled through integrations, we may receive:
- GPS location data
- Vehicle location information
- Fleet tracking information
- ELD-related operational data
This information is only collected when authorized by the account owner.
3. How We Use Information
We use information to:
- Provide platform services
- Facilitate driver-carrier connections
- Manage fleet operations
- Process subscriptions and payments
- Improve platform functionality
- Provide customer support
- Deliver compliance reminders
- Generate analytics and reports
- Enable third-party integrations
- Protect platform security
- Detect fraud and abuse
- Comply with legal obligations
4. Driver and Carrier Matching
Information submitted by drivers may be made available to carriers using the platform.
Information submitted by carriers may be displayed to drivers using recruiting and hiring features.
Users acknowledge that profile information may be shared with other users as part of platform functionality.
5. Third-Party Integrations
KeepLoaded may integrate with third-party services including:
- ELD providers
- GPS providers
- Payment processors
- Communication platforms
- Background screening providers
- Insurance providers
- Compliance service providers
When users authorize an integration, information may be exchanged between KeepLoaded and the third-party provider.
Users are encouraged to review the privacy policies of those providers.
7. Data Security
We implement commercially reasonable safeguards designed to protect information from:
- Unauthorized access
- Disclosure
- Alteration
- Destruction
However, no internet transmission or storage system can be guaranteed 100% secure.
Users acknowledge that they use the platform at their own risk.
8. Data Retention
We retain information for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
We may retain archived backups and records where permitted by law.
9. User Rights
Subject to applicable law, users may request:
- Access to their information
- Correction of inaccurate information
- Deletion of certain information
- Export of available account data
Requests may be submitted to: support@keeploaded.com
We may require identity verification before processing requests.
11. Children's Privacy
KeepLoaded is intended for individuals at least 18 years of age.
We do not knowingly collect information from children under 18.
If we become aware that information from a minor has been collected, we will take reasonable steps to remove it.
12. Regulatory Compliance
KeepLoaded may process information related to transportation industry compliance requirements.
Users remain solely responsible for ensuring compliance with:
- FMCSA regulations
- Employment laws
- Driver qualification requirements
- Recordkeeping obligations
KeepLoaded does not guarantee regulatory compliance.
13. International Users
KeepLoaded is operated in the United States.
Users accessing the platform from outside the United States understand that information may be transferred to and processed within the United States.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on the platform with a revised effective date.
Continued use of the platform constitutes acceptance of the updated policy.
15. Contact Information
KeepLoaded
Email: support@keeploaded.com
Website: www.keeploaded.com
For privacy-related inquiries, please contact us using the information above.